However, if you have any questions regarding this Policy, you can contact us through the following email address: firstname.lastname@example.org or by letter addressed to: Ellipse Fitness, Unipessoal Lda., Rua Visconde Gemunde nº 671, 4760-392 Vila Nova de Famalicão.
1. COMPANY IDENTIFICATION
2. OUR PRINCIPLES
2.1. Respect for the client's wishes:
We respect the privacy and security of your personal data, so we ensure respect for the customer's wishes and their autonomous, free and uncomplicated management of their privacy preferences. Thus, and if you disagree with any point mentioned in this Policy, you can, at any time, object, by contacting us through the following email address: email@example.com or by letter addressed to: YOURFIT PROGRAMS®, Rua Visconde Gemunde nº 671, 4760-392 Vila Nova de Famalicão. We will do our best to satisfy your wishes and respect your concerns.
2.2. Good habits:
YOURFIT PROGRAMS®, as the controller of personal data, determines the purposes and means by which your personal data is processed, including all applicable security measures. We guarantee that your personal data are treated in Portugal in a correct and lawful manner and in accordance with good practices.
2.3. Strict need:
In the treatment of data that can personally identify you, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data will always be minimal, so as not to exceed the original purpose for which it was collected and / or processed.
3. COLLECTION AND PROCESSING OF PERSONAL DATA
3.1. The personal data collected and processed by YOURFIT PROGRAMS® are, only those that voluntarily, expressly and unequivocally, put in the forms of this website. The personal data identified in forms as being mandatory supply are indispensable for the provision of YOURFIT PROGRAMS® Service. The omission or inaccuracy of the data provided by the User is his sole and entire responsibility and may give rise to the refusal to provide the YOURFIT PROGRAMS® Service.
3.2. The personal data collected are: name, tax identification number (optional), email, mobile phone, address.
4. PURPOSE OF THE PROCESSING OF PERSONAL DATA
4.1. Your personal data are collected and processed by YOURFIT PROGRAMS® only for purposes strictly related to the use of this website, the services to this member and the sale of products, management and improvement of the Loyalty Program, direct marketing and management support to the client.
4.2. YOURFIT PROGRAMS®, always seeks to maintain the relationship with its client and provide him with the relevant benefits, information and relevant content related to our brand. Your data will only be processed for these specific, explicit and legitimate purposes, and will not be subsequently processed in a manner incompatible with these. The data collected and processed are adequate, relevant and not excessive in relation to these purposes.
4.3. However, your personal data may also be used for other processing operations within the limits of such applications. In particular, your personal data may be processed for the following purposes:
a) when you make a purchase on this site, we collect your personal data (for example, email address, delivery address, credit card number and telephone number) on the purchase form, for the purpose of sale, separation only and transportation of the products ordered by you;
b) when you request assistance from Customer Support, we collect your personal data (for example, first and last name, email address) just for the purpose of providing you with the Customer Support services of yourfitprograms.com online store that are relevant to this site and to offer you the assistance you have asked of us;
c) when you register, we collect your personal data in order to simplify the preparation of your future orders;
d) when you subscribe to the newsletter, we collect your email in order to offer you this service;
e) when you browse our website, we collect cookies. Depending on the management you have made of Cookies on our website and your interaction with us, we use some information collected by Cookies in order to ensure the proper functioning of the website, highlighting the proper display of content, remembering your cart, remembering your registration, adapting the resolution of your screen, to improve our offers, among others. This information includes data on registration, location, duration of your session, products you selected, your equipment, your browser and your IP address.
f) when you browse our website and later visit platforms where there is an advertising format (social networks, google and other partners in these networks) you may be impacted by advertisements of our brand. We will also use the data to reach new potential customers who may be interested in our products.
4.4. When we collect data, we indicate the required fields with asterisks, when the data in question is necessary for:
-Celebrate our contract with you (for example for the supply of products you have purchased on our websites / apps);
-Provide you with the service you have requested (for example by providing you with a newsletter); or
-Respect the legal requirements (for example, billing).
4.5. Your personal data may be communicated to YOURFIT PROGRAMS® service providers, for the purpose of providing the services, to judicial, tax and regulatory authorities, in order to comply with legal requirements.
5. WHO PROCESSES YOUR PERSONAL DATA
5.1. For organizational purposes and in order to be able to offer you the best possible service, YOURFIT PROGRAMS®, works together with some entities external to your organization that will process the personal data of the users of this website. This data sharing is strictly due to the performance of the services provided by YOURFIT PROGRAMS®, including the sale of products.
5.2. These external entities include carriers, suppliers of digital technology and services, digital marketing platforms, among others. The external entities mentioned above were chosen by YOURFIT PROGRAMS®, due to their experience in data processing, guarantees of compliance with applicable laws and regulations, as well as the technical security measures adopted by them in relation to the processing of personal data.
5.3. These external entities will always act in accordance with the instructions provided by YOURFIT PROGRAMS®, and only for the purposes strictly necessary for their function. Your personal data will be shared with these entities, in order to:
- Provision of electronic payment services, through credit / debit cards;
- Product sales processing;
- Packaging and transportation of products;
- Solve problems related to the sale of products;
- Receive payments for the purchase of products;
- Process customer product returns;
5.4 In addition to the situations provided for above, your data may be shared with third parties, in order to:
- Comply with applicable laws,
- Respond to judicial and government inquiries,
- Comply with valid legal processes,
- Protect YOURFIT PROGRAMS® rights or property
Respect for the customer's wishes is one of YOURFIT PROGRAMS®'s main concerns, with regard to the processing of their personal data. However, we do not want to affect the relationship we have with you or fall short of your expectations. So we considered that if you maintained a relationship with us in the last 2 years, that is, if you made a purchase, it was not necessary to have asked for your consent. Still, if you disagree, you can object at any time by writing to us at firstname.lastname@example.org.
7. YOUR RIGHTS
7.1. To exercise your right to access, rectify, pay, forget or block your personal data, you can send a written communication to the following email address: email@example.com or by letter addressed to: YOURFIT PROGRAMS®. Rua Visconde Gemunde nº 671, 4760-392 Vila Nova de Famalicão. You can also do it in your customer area in the online store.
7.2. If you want to stop receiving direct marketing communications, you can, at any time, exercise your right to object to the processing of your personal data, through the management of consents available in your Online Store Client Area. You can also do so by sending an email to the email address firstname.lastname@example.org or by letter addressed to: YOURFIT PROGRAMS®, Rua Visconde Gemunde nº 671, 4760-392 Vila Nova de Famalicão.
8.1 YOURFIT PROGRAMS® uses the appropriate security measures to protect your personal data against destruction, accidental or unlawful, accidental loss, alteration, dissemination or unauthorized access, and against any other form of unlawful treatment. In addition, we contractually require external trusted entities that handle your personal data for us to do the same.
8.2. However, YOURFIT PROGRAMS® cannot guarantee that the security measures adopted for the protection of this website and for the transmission of data and information through this website will prevent or exclude any risk of unauthorized access or loss of data. Therefore, we advise that your computer is equipped with software devices that protect it when transmitting and receiving data (such as updated antivirus systems), and that your browser takes the appropriate measures to ensure the security of data transmission (such as firewall and anti-spam filters).
9. RETENTION AND PROCESSING TERM
9.1. Your data is kept by YOURFIT PROGRAMS®, for the purposes described here for as long as necessary for the aforementioned purposes, unless the personal data in question is necessary to prove compliance with obligations, until the expiry of the statute of limitations corresponding data, or if there is a longer period of data retention imposed by law.
9.2. When your personal data is no longer needed, they will be removed from our systems and records or kept anonymously so that you cannot be identified from them.
Alternative means of dispute resolution
In the event of a dispute the consumer may have recourse to the following alternative dispute resolution entity for consumption:
TRIAVE - Vale do Ave Consumer Conflict Arbitration Center / Artbitral Tribunal
Rua Capitão Alfredo Guimarães, 1
Monday to Friday
09H-13H and 14H-18H
T: 253 422 410
F: 253 422 411
More information on the Consumer Portal www.consumidor.pt